GT784WNV Firmware Upgrades

All versions of this model were made for specific Internet Service Providers (ISP's). In the contracts we have with these ISP's they have asked us not to post ANY versions of the firmware for this modem. They did this in order to make sure that modems connected to their network are all on the same firmware. These ISP's have opted to automatically push the new firmware upgrades over the internet connection to their users once they have tested them fully for any issues on their individual networks. If you feel that your device needs a firmware upgrade we here at Actiontec ask that you contact your ISP to see if there is a newer firmware upgrade available for your device.

If you have purchased your device from one of these ISP's and are now trying to use your device with a different ISP, we do apologize but due to our contracts with these ISP's we cannot post any firmware upgrades for this device and you will have to contact your original ISP to obtain the firmware upgrade or replace your unit with retail version called the GT784WN.  

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Comments

2 comments
  • The ISP doesn't own the modem. They sell the modem and all of the rights thereto. We want our modems upgraded to improve speed and functionality. Provide us with the update and we'll decide to install or not install the firmware.

  • Michael,

    It is up to the ISP's to release any firmware upgrades for the units we sell them for the GT784WNV. If you purchased the GT784WNV from them they control the warranty and support on your unit, not Actiontec. This is because we DO NOT sell the GT784WNV unit to end users. With that being said we can provide some support but the ISP where you purchased the GT784WNV from would be the only ones to provide you a firmware and they are the only ones who are allowed to post firmware upgrades. This would be an issue to bring up to them, unfortunately.

    If you purchase one of our retail ((NCS) Non-Customer Specific) units then we could provide you with a firmware upgrade. But again we do not sell the GT784WNV in the retail market. If you purchased the GT784WNV from an unauthorized retailer such as eBay, or on Amazon from a third-party seller there is no warranty on these units and no way to get firmware upgrades.

    I know this is not the answer you were looking for but I hope it sheds some light as to why we do not post firmware for units we do not sell to end users.

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