GT784WNV Firmware Upgrades

All versions of this model were made for specific Internet Service Providers (ISP's). In the contracts we have with these ISP's they have asked us not to post ANY versions of the firmware for this modem. They did this in order to make sure that modems connected to their network are all on the same firmware. These ISP's have opted to automatically push the new firmware upgrades over the internet connection to their users once they have tested them fully for any issues on their individual networks. If you feel that your device needs a firmware upgrade we here at Actiontec ask that you contact your ISP to see if there is a newer firmware upgrade available for your device.

If you have purchased your device from one of these ISP's and are now trying to use your device with a different ISP, we do apologize but due to our contracts with these ISP's we cannot post any firmware upgrades for this device and you will have to contact your original ISP to obtain the firmware upgrade or replace your unit with retail version called the GT784WN.  

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Comments

10 comments
  • The ISP doesn't own the modem. They sell the modem and all of the rights thereto. We want our modems upgraded to improve speed and functionality. Provide us with the update and we'll decide to install or not install the firmware.

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  • Michael,

    It is up to the ISP's to release any firmware upgrades for the units we sell them for the GT784WNV. If you purchased the GT784WNV from them they control the warranty and support on your unit, not Actiontec. This is because we DO NOT sell the GT784WNV unit to end users. With that being said we can provide some support but the ISP where you purchased the GT784WNV from would be the only ones to provide you a firmware and they are the only ones who are allowed to post firmware upgrades. This would be an issue to bring up to them, unfortunately.

    If you purchase one of our retail ((NCS) Non-Customer Specific) units then we could provide you with a firmware upgrade. But again we do not sell the GT784WNV in the retail market. If you purchased the GT784WNV from an unauthorized retailer such as eBay, or on Amazon from a third-party seller there is no warranty on these units and no way to get firmware upgrades.

    I know this is not the answer you were looking for but I hope it sheds some light as to why we do not post firmware for units we do not sell to end users.

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  • The numeric URL doesn't connect me to the process. Is there an alternate URL?

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  • Also I purchased my ActionTec modem from Best Buy several years ago.

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  • Donna,
    Can you tell us what link your talking about?

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  • /Users/donnashore/Desktop/gt784wn_ncs01-1.0.14.img
    /Users/donnashore/Desktop/gt784wn_ncs_http-upgrade_ncs01-1.0.14.
    One of these files have the numeric URL on the document. For some reason I am no longer able to open the document, it is unrecognizable on my Mac. All I can remember is it begins with 128. Sorry. I would really appreciate being able to find a functional way/method to upgrade the modem. If you could help me solve this problem, I would really appreciate your help. I assume YOU will be able to open that document since your company created the instructions. I have a brand new iMac 2018 version.

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  • Please forgive me, I was able to open the instructions for upgrading the Firmware. The numeric URL is 192.168.0.1 My Browser is Safari Also I am unable to open the image file, it is not recognized on my iMac, which has the newest version of Mojave 10.14.6. Please ignore the previous response.

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  • Donna,
    You do not open the gt784wn_ncs01-1.0.14.img file. Once the file is extracted you need continue following the instructions at step 4 through 9.

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  • You don't seem to understand what I am telling you. When I proceed with 4 through 9, I type 192.168.0.1 - Safari is unable to open the numeric address. It begins, hangs and then tells me that Safari CANNOT open. I attempted again and a url indicated the numbers in the first sentence above and when I entered
    192.168.0.1 Router Login - the following page was opened. /Users/donnashore/Desktop/192.168.0.1 - 192.168.O.1 Router Login.webarchive

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  • Donna,
    You are using the incorrect address, it should be "http://192.168.0.1" not "/Users/donnashore/Desktop/192.168.0.1 - 192.168.O.1 Router Login.webarchive".
    If you continue to get the error accessing the GUI then you have a firewall or anti-virus program preventing access that you may need to disable to access the interface. Make sure your computer is connected to the modem via the Ethernet cable.
    If you continue to have issues you can call 8884360657 and our Technical support may be able to help you further.

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