MI424WR Rev. I Firmware Upgrades

Actiontec made this model device for several different Internet Service Providers (ISPs) and we never made a Non-Customer Specific (NCS)/retail version. So at the request of those ISPs, they have asked us not to post any firmware upgrades on our support site. So you will need to contact the ISP that your model came from based off the logo on your device. Also, if you purchased this device from another location other than your current ISP please refer to ISP whose logo is on the device for help finding the most current firmware. If you are still having issues please let us know below in the comments section. 

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82 comments
  • Morace,

    Are you trying to change the DNS address on the LAN or the WAN?

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  • Randy Gritton -- I suggest you first check: advanced> system settings > Configure number of concurrent users that can be logged into the router. It has been my experience that attempting to obtain firmware downloads from Actiontec for a proprietary device is too painful and will ultimately be unsuccessful. That leaves ISP support, which is also painful and time consuming. I am interested in how you solve the problem.

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  • I assume LAN. This is a home network. Two computers are in over ethernet and a variety of devices are in through Wi-Fi.

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  • Horace,

    Log into the router.
    Click on My Network.
    On the left, click Network Connections.
    Click on Network\Home Office
    Click Settings at the bottom.
    Scroll to DNS Server, change it to Use the Following DNS Server Address.
    Change the DNS address.
    Click Apply.
    Restart your computer or release and renew its IP at a command prompt.

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  • Reading through this thread has thoroughly confused me.

    I have a Verizon MI424WR-I which is running on Frontier's network since Verizon sold their Florida network to Frontier. I have 40.22.3.3 running.

    Is 40.22.3.3 the latest firmware for my router...or is it 52.0.7 (per Admin post Jan 30)

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  • Doug,

    Both Frontier and Verizon push the latest firmware upgrades to the devices on their networks automatically and the routers will upgrade to the correct firmware.
    Based on the firmware currently on your router, 40.22.3.3, this is the latest firmware for your router. For further questions or support you will need to contact Frontier support.

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  • This support site is great ! So..., just to do some further 'independent checking' of Frontier : ) : ), will you please confirm if 20.21.10 is the latest firmware for your Actiontec M1424-WR Rev. F router ? THX !!!!!!

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  • Henry,

    Has Frontier always been your ISP or was it Verizon before? Does the GUI of your router have the Verizon logo of the Frontier logo? Also, where did you get that MI424WR?

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  • Hey THANKS for the super-quick response !!! It's a Verizon branded (pre-Frontier) router, that's labeled "Actiontec M1424-WR Ref F" on the back. When I go to 192.168.1.1 it brings up a Frontier router management application. If I then go to firmware upgrade, it shows current version I'm using = 20.21.10 (and the only option to upgrade is to select a file from my local computer). Again I'd like to please confirm if that's the latest firmware version for this router ? : )

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  • Hi, I have a verizon router MI424WR Rev I. I have tried to update the firmware, but it is telling me it is up to date as version 40.21.24, released Jun 24, 2016. Is this the most recent update and if not, how can I update it? The system will only let me force update to Internet Version: Old Wireless Broadband Router version 40.21.10.3, which I think is an earlier version?

    Seems odd there has not been anything more recently with all the FBI warnings and the hacking of routers by the Russians.

    Please let me know what to do to ensure I don't get hacked.

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  • Henry,

    We have confirmed that is the most current firmware for the MI424WR Rev F for Frontier.

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  • ok excelllent - THANKS !!!

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  • Robert,

    You have the most current version. The 52.0.7 does not apply to your device.

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  • I have a Verizon MI424WR Rev D router which shows firmware level as 4.0.16.1.56.0.10.14.4 with a release date of Jan 20 2011
    noted. I had been using this router only to pass traffic on to another router, but I found out a few days ago that other router was EOL and vulnerable to VPNFilter malware. Given this, I am looking to switch to using this router instead as it is not vulnerable to this current threat.

    I attempted to upgrade the firmware via the menu on the router and was told this firmware was current. Really, 2011 firmware? I contacted Verizon TS only to be told that they were no longer supporting this router and they tried to upsell me a newer router, of course with an increased monthly cost.

    I would like to update the router firmware, but as it can't be done from the router's GUI I would need to download it to a local system and install it from there. As Verizon had dropped support for this router, I assume that at least the final release of this firmware should be available from you somewhere.

    How can I obtain the firmware update to bring this router as current as possible?

    Dave

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  • David,

    The MI424WR Rev D. has been discontinued for more than 5 years now. We also no longer support this device and stop making firmware upgrades for it at least 7 years ago. So I do apologize but we will not be releasing a firmware upgrade for the MI424WR Rev D. The firmware ending in 14.4 is the most current for that device. I would also recommend that you replace that device.

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  • I have ordered a MI424WR Rev I from Amazon to replace it. I assume I will have no problems updating its firmware once I receive it, if necessary.

    On a related queston, I am in the midst of configuring the Rev D to replicate the functions that had previously been handled by the other router. I see that I can save a backup copy of the configuration to file. Can I "migrate" this configuration to the Rev I router once I receive it, or am I going to need to go through the tedious work of updating it by hand?

    Dave

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  • No, you cannot load a config file from one revision letter to a different one. They are only compatible with the same revision letter.

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  • That is disappointing to hear. Is there any alternative to the GUI for configuring the new router? I find the entry of MAC addresses into the DHCP static assignments particularly problematic, as even though I have them in a spreadsheet I cannot copy/paste them into the GUI.

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  • David,

    Unfortunately, No there is no other way to configure the router other than thru the GUI.

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  • I started working on configuring the new router today. I have most of the DHCP static assignments in, but I found it impossible to create a static assignment for the system I was using to configure the router.

    The firmware level shows as 40.22.3.3 on the new router. If this isn't the current level I would like to download the current one to my system and install it before proceeding any further. I have no plans to connect the new router to the WAN until I have it as close to completely configured as possible such that I can tweak the few remaining parameters at that point and minimizing my network downtime.

    Dave

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  • David,

    You purchased a MI424WR that was designed to work with the ISP Frontier. If you are with Verizon I would suggest you return it and get one made to work with Verizon. Because Frontier is the only ones who would be able to provide you with any firmware upgrades and your not their customer. So they might not be able to help you since most upgrades are now done automatically over the internet connection to the ISP. You will have to contact Frontier for that information. That is the same for any device we make specifically for one ISP. Those ISP's DO NOT allow us to give out firmware upgrades so that they can control the firmware on the devices connected to their networks as much as possible.

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  • Here is where I purchased the new router:

    https://www.amazon.com/gp/product/B00QGDLA5Y/ref=od_aui_detailpages00?ie=UTF8&psc=1

    It is specifically identifed as a "Verizon Fios Router Actiontec MI424WR Rev I" and inspecting the router itself the Verizon logo is on both sides of the router. Next to the label with the serial, mac and other information is another smaller sticker that specifically says "IMPORTANT NOTE: This Verizon supplied router is designed specifically for use with the Verizon FIOS network. Use of other routers may impact the performance of your FIOS sevices." Wouldn't a Frontier router have their logo on it?

    On the other hand, when I logon to the GUI I DO see "Frontier" in the background. So did this router start on Verizon and then someone used it on Frontier and updated the firmware there? Is the only difference between the two routers the firmware? If so, I would think that Verizon should be able to overwrite the Frontier firmware with their own.

    I just thought to check and there is an older firmware, 40.21.18, that can be restored on the router.  Perhaps I should restore this firmware and see if it is indeed Verizon firmware.

    I just restored the 40.21.18 firmware and can confirm it is indeed Verizon firmware.  I am now looking over the configuration to finalize it.  After that I should be able to install the new router in place of the old one.

    Dave

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  • David,

    What we have seen happen is Frontier has purchased some of Verizon's customers/lines. So Frontier may have been able to flash that unit remotely over the internet. Which could be the reason for a Verizon logos and a Frontier firmware.

    We do not sell these devices on Amazon so they are considered to be sold by an unauthorized retailer and we do not offer any kind of warranty or support for them. I believe Verizon operates the same way in this regard.

    As for the difference in the hardware, It is hard to say. Depends on a lot of different things, we here in Actiontec technical support are not always notified of some of the smaller hardware changes. They usually only let Verizon's engineers know that because they are the ones that ask for the hardware changes. So depending on when it was built, has it been refurbished, etc. I cannot answer that question.

    You will not be able to switch it back to a Verizon firmware. We here in technical support are not given any instructions on this process. 40.21.18 is a Verizon firmware, another question I cannot answer is will it allow you to restore it to that firmware. We have been told it is not possible and it may ruin your unit. So I would not recommend it.

    I would like to know if the Verizon store could flash the unit for you. Knowing what I know of how other ISP's work. Those stores usually don't have people qualified on staff to complete such tasks. Also if you have not purchased from them you might not get any help from them either.

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  • Hi, I have a verizon router MI424WR Rev I. I have tried to update the firmware, but it is telling me it is up to date as version 40.21.24, released Jun 24, 2016. Is this the most recent update and if not, how can I update it? When I query the link on the update page (https://upgrade.actiontec.com/MI424WR-GEN3I/MI424WR-GEN3I.rmt), it points me to version 40.21.10.3, which sounds older, although it has one more digit in the version number.

    What is the latest version firmware version. Why does the update link point me to older firmware? Should I downgrade to 40.21.10.3?

    Thanks

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  • Michael,

    40.21.24 is the most recent firmware for the Verizon MI424WR Rev. I. The site that you are referring to is a Verizon controlled site we here at Actiontec have no control over what firmware they put up there or why so, we cannot tell you why they posted an older version there. It is also Are understanding that the MI424WR Rev I has been discontinued by Verizon so no further firmware upgrades will be made available for your device.

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  • Hi, I have a Verizon router MI424WR Rev I. (version 40.21.24)
    I need to use USB port to connect external driver
    However, the manual says:
    USB ports are currently inoperational; they will be activated in a future firmware update.
    In the future, with a firmware release upgrade, the USB host functionality will be available for devices such as external storage and cameras.

    I have 2 questions:
    1. 40.21.24 is the most recent firmware for the Verizon MI424WR Rev. I ?
    2. What can you advise me? What is your solution?

    Thanks for the answer.

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  • Boris,

    The 40.21.24 firmware is the latest firmware for your device. However, the MI42WR REV I has been discontinued by Verizon and Actiontec. So no new firmware will be created. If you want a device that works with your Verizon service that has that functionality you will have to contact Verizon to see if they offer such a device.

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  • A few years ago, I had Verizon Fios and purchased the Actiontec "MI424WR REV. I" wireless router from them.
    Due to the purchase of Verizon Fios, I was forced to use Frontier Fios who informed me that my router is obsolete and that I needed to rent one from them.
    Now, I have an extra router, so I decided to create an Intranet within my home.
    There are two USB ports on the back that I'd like to use to share a USB hard drive withing my home network. However, everything I've read says that the ports aren't enabled. The USB light on the front is lit so, I know the router detects it.
    I did some digging and found the most current firmware I could and flashed my router with 40.22.3.3 but still no operational USB.

    Since I purchased it, it's my own personal property. Neither Verizon, Frontier nor Actiontec support it because it's obsolete.

    In light of it's obsolescence, would you kindly instruct me how to enable the USB ports on my personal Actiontec router?

    Best Regards

    ~BigDave

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  • Big Dave,

    There is no way to enable those ports.

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  • Hi
    I have an Actiontec MI424WR Rev. I router with firmware 40.20.4.2. When I try to upgrade to 52.0.7, a notification appears "Bad upgrade file signatures.". How to upgrade it? I live in Russia and it does not work with my provider.

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