How can I test the MoCA adapters for functionality?

These are basic plug n play devices. Do these quick tests for functionality in order at the location of the Modem/Router.

These tests require at least 2 of the ECB/WCB adapters.

Test 1

Take both adapters, connect the Ethernet cable into both adapter's Ethernet ports, take the coax cable and connect it to both adapters "Coax In" port, connect both adapter's power supplies. You should get all Power, Ethernet and Coax lights on the MoCA adapters.

It should look like this:

ecb6k_loop_test.jpg

If all the lights are lit, then do the next test. If they are not lit, try different Ethernet or coax cables. If that doesn't work and the units are within the return policy, then return units to place of purchase for replacements. If they are outside the return period please call Actiontec Technical Support at 8884360657 for further assistance.

Test 2

Connect an Ethernet cable from modem/router to first MoCA adapter. Connect a short coax cable between the "Coax In" ports on both adapters. Connect an Ethernet cable from the 2nd adapter to a laptop/desktop. Power up the adapters and your computer should have internet access.

If both of the above tests pass, then the issue will either be with the coax cabling or splitter between the 2 locations or the settings on the modem/router or the computer.

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Comments

17 comments
  • I ORIGINALLY HAD A PROBLEM GETTING A COAX SIGNAL ON BOTH ADAPTERS. I FOUND THE PROBLEM WAS THAT I WAS USING A SIGNAL AMP BETWEEN MY SERVICE PROVIDER CONNECTOR AND OTHER POE,S THROUTH THE HOUSE. EVIDENTLY THE ADAPTERS DO NOT WORK IF A SIGNAL AMP IS IN THE CIRCUIT. THIS WOULD BE GOOD TO NOTE IN YOU "QUICK START GUIDE". I REMOVED THE AMP AND GOT COAX SIGNALS ON BOTH ADAPTERS. PROBLEM SOLVED!

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  • Two points:
    The MOCA adapters pictured are different adapters. (How about showing the setup with both being ECB6200s?
    Second, If the router is a cable gateway, the above connections do not show how to include the cable connection for the router/gateway (if applicable.

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  • Tom,
    It is the same test for all MoCA adapters.
    The above connections is for testing the adapters only, not installation and setup. Those instructions are included in the quick setup guide.

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  • My adapters passed the first functionality test, but failed the second one. Specifically, when I plug the ethernet from my router into either device, the ethernet port will light up.  However, if I connect the second device to my laptop using another ethernet cable, nothing lights up and I get no internet connection.  I have verified that both of the adapters behave the same way, regardless of which spot in the circuit they occupy.  I've also checked to make sure that both of the ethernet cables are in working order (and they are).  What do I do in this case?

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  • Ben,
    Passing the 1st tests indicates the adapters are functioning properly. Failing the 2nd usually indicates either improper network settings or security programs on the computer preventing the connection.
    When connecting the computer is it detecting the Ethernet connection to the ECB?
    Does it say it is a public or private connection?
    Does the computer get an IP address from the router via the MoCA connection?
    Have you tried disabling any firewall/security programs on the computer to see if it is blocking the connection?

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  • To start off, no, my computer doesn't detect any ethernet connection to the ECB whatsoever. I didn't think to check that my computer got an IP address from the router, but only because when I checked my router settings, it don't show any new devices connected to it at all. I can't think of any firewall/security programs that could be doing this, since the second moca adapter doesn't show any sort of feedback to suggest that it's even putting out a signal to my computer. Neither of the lights on the ethernet port of the second ECB will even light up for a moment (however, if I switch the two, either one of the adapters WILL recognize incoming ethernet from the router.)

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  • Ben,
    If the computer doesn't detect the Ethernet connection, make sure the Ethernet port is not disabled on the computer. If both adapters Ethernet ports light when connected to the router but not the computer it will be an issue with the computers Ethernet port. It is either disabled or not working.

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  • I am not getting a signal on my coax connection.

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  • Edward,

    Please give us a call so we can help you troubleshoot your issue better.

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  • I bought two ECB6200, when I hook up exactly as the guide suggests, the coax light does not come on , and there is no wifi past the in connection.. .. I changed wires, I switched boxes ..same out come.. I have no cable TV... just wi fi.. the router is a standard xfinity that I pay rent on.. so I know my wifi works , and I know the wires are in sound condition .. and I double checked to make sure I had followed the directions exactly...

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  • I just did test one.. that worked , both lights on both devices.. I will do the 2 test, but question.. should the router be unplugged ? if plugged in I would already have wifi on my laptop.. and I just finished test 2.. that one didn't work .. no wifi with the hookup suggested with the router .. now what "?

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  • sorry for pestering .. I was just wondering, what if all we had were streaming TV's we have three in the house.. what if we had no computers , no ipads , no cell phones with wifi.. and I still could not get a wifi signal from either of the two devices >>??? what then "?

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  • should I return these devices.. I have read the reviews on Amazon.. seems your after sale service is a tad lean... I'm not an electrical engineer , just wanted to get better wifi.. your ads say this will do it .. all I have to do is plug it in.. I did that ... didn't work.. tested 1 and test 2 one worked 2 didn't .. I"m sure this has happened before .. and I doubt that it has anything to do with my laptop.. so how about some help !!!!

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  • Paul,
    These adapters have nothing to do with Wi-Fi. These adapters allow you to use the coax cabling in your home to provide a wired internet connection to devices out of range of your wireless router. You can contact our Technical support at 8884360657 for assistance with basic installation.

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  • for wifi get a WCB8200Q

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  • I sent them back....if these devices have nothing to do with wifi, and are only creating an environment for the cables to be wifi friendly throughout the system.. then why is it so difficult to get them to work... ? moca is a very interesting action, but there are bugs in the ability to get it to work.. some of the support folks are blaming it on computers and such.. I don't believe for a moment that a computer has anything to do with this..

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  • Paul,
    We hope you are able to find the correct solution to your needs.
    MoCA is like any other network solution, there are issues that come from the environment in which it is deployed. Cables, splitters, and filters can cause issues for MoCA devices to connect on a network. Incorrectly set computer firewalls or security programs, network locations, etc., can affect the ability for computers to communicate over MoCA as with any network connection.

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