Why is my AT&T MicroCell not working correctly with my Actiontec modem/router?

If your AT&T MicroCell device is not working with your Actiontec modem/router please check to make sure that the AT&T MicroCell is registered to AT&T with a 911 address that matches the current GPS location of the AT&T MicroCell. Please follow the steps below to correct this problem.

  1. Power on the AT&T MicroCell and wait for the power indicator to turn solid green.
    1. The Ethernet indicator will illuminate when the AT&T MicroCell is connected to the modem/router/Internet connection.
    2. The computer indicator will illuminate when a PC is connected (not required).
  2. 45 seconds after power up the 3G indicator will begin to slowly blink.
  3. 70 seconds after power up the GPS indicator will begin to slowly blink.
    1. Both the 3G and GPS indicators will be slowly blinking.
    2. The AT&T MicroCell will remain in this state indefinitely if the GPS signal is too weak.
  4. 2 to 4 minutes after power up the GPS indicator will turn solid green (this does not require an Internet connection).
    1. This does NOT require an Internet connection.
    2. This does NOT require the AT&T MicroCell physical location to match the active device location set in the myAT&T online account in the "Your 3G MicroCell Device Location & E911 Information" section.
  5. 5 to 7 minutes after the GPS indicator is solid green the 3G indicator will turn solid green
    1. This does require the AT&T MicroCell physical location to match the active device location set in the myAT&T online account in the "Your 3G MicroCell Device Location & E911 Information" section.
    2. If the active device location and the actual GPS locations do NOT match, then the 3G indicator will continue to blink indefinitely.
    3. A power cycle of the AT&T MicroCell is required when the active device location is changed in the online account.
  6. The AT&T phones will need to be power cycled after the MicroCell has been activated.
  7. NO port forwarding is required for the activation or function of the AT&T MicroCell.
    1. The AT&T MicroCell does not open any ports using UPnP in the router.
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