Why does my wireless connection keep disconnecting?

Typical wireless connection issues are usually caused by one or more of the following problems:

  1. The wireless adapter/computer is not properly configured to join the wireless network. (This means the adapter is not configured for the proper wireless security type or with the proper security key)
  2. Environmental issues this is caused by
    1. Radio frequency interference caused by wireless devices in the 2.4Ghz range such as cordless phones, satellite systems, microwave ovens, anything producing a wireless signal at 2.4Ghz.
    2. Electromagnetic interference caused by having the modem/router too close to electrical powered devices such as Monitors, stereo speakers, etc.
    3. Structural interference caused by physical things such as concrete/brick walls, heating, and ventilation ducting, metal piping, stucco walls, etc. 
  3. Your wireless device is too far away from the wireless radio transmitter in your Actiontec device. 


Possible solutions.

  1. Change the channel that the modem/router transmits and receives the wireless signal on for interference issues.
  2. If you detect the signal with no issues but can't connect turn off security on the wireless and check the connection. If the device still doesn't connect it is an issue with the wireless device. If it does connect without security then the wireless device is not configured correctly to join the secured network.
  3. Relocate the modem/router to a new location in the house or bldg., for signal strength issues.

If you are still having issues after you have tried the possible solutions above let us know in the comments section below. 

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Comments

72 comments
  • Verizon recently replaced the FIOS "entryway" equipment in my home (not the router, but the equipment before the router). Ever since, devices keep dropping from my wireless network and my printer says there are two networks with the same name. I have a Verizon router (compatible with its FiOS quantum service), an Actiontec WCB3000n extender in my basement, an Apple TimeCapsule on my main floor, and an Apple AirPort Express on my top floor. The Apple devices are being used as extenders. Any suggestions on why my network may be dropping devices when moving through rooms since the Verizon work or how to fix it? I called Verizon already but they are no help.
    Thanks!

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  • Jaden,

    It sounds like you restored your router to defaults you will have to reconfigure it for internet access once again to get the internet light to come back on. What model do you have?

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  • Cisco DPC3216 cable modem. It's connected to the ECB6200S02 MoCa extender through a coax-to-ethernet conversion kit that I bought from you guys - Model # ECB6200.

    Any advice would be greatly appreciated.

    PS - it's worth noting that when I'm connected to the wifi signal direct from the router (i.e., not through the MoCa extender) I don't have this issue at all. The connection is quite stable. (Model # RAC2V1A 802.11ac Wave 2 Router, if that matters.)

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  • One other question I have. Is the Actiontec GT784WNV the best modem you have for use with Verizon DSL? I just want to be sure I have the best available equipment. I usually get 6.70 to 6.80 Mbps when the modem is up and running which is fast enough for Netflix HD streaming on my TV if I'm only using bandwidth for that device when I do. 

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  • Nics,

    What actiontec model do you have? If you have a MI424WR can you please also specify the Revision letter. Also if you could provide the firmware currently installed on your device that will help.

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  • When it is possible to purchase a MI424WR for 99 cents, they make very good wireless access points. When I change the IP address of a router I want to add to my home network, for example to 192.168.2.1, and connect an Ethernet cable to the WAN port, my primary router is more than happy to assign an IP address to the 'slave' router through DHCP. Additionally, this method allows me to subnet my network should I want to separate devices. As for any speed penalty, there is no slowdown that I can detect. Any and all speedtests show the same throughput.

    I understand your statement regarding no one being able to figure out the issue with the .rmt file. It simply seems strange as can be that a Verizon-branded router would accept a Frontier-based firmware upgrade; whereas, a Fronter-branded router would not accept the same file.

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  • I have a GT784WN using firm ware ver NCS01-1.0.14. My router keeps droping wirless connections or it will not let any new connections. I must unplug and reset the router almost everyday. Please help correct this problem

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  • Change the channel that the modem/router transmits and receives the wireless signal on for interference issues.
    if anyone face printer issue click here http://www.hptechnicalsupportphonenumber.com/blog/hp-printer-in-error-state/

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  • Jaden,

    If you have the cables connected correctly. 1st step would be to contact your ISP and make sure the routers Internet connection is setup correctly.

    Who is your ISP? Is your router connected to and other router or modem?

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  • Timothy,

    What version of the firmware did you get that error/warning on?

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  • Harrison ,

    Please take a look at this FAQ. https://actiontecsupport.zendesk.com/hc/en-us/articles/360002611091

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  • Elizabeth,

    What Actiontec device do you have? Also, do you know what firmware is currently installed on your device? Can you also tell us when and where you got your device from?

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  • Tom,

    It sounds like you downloaded the GPL source code for the firmware, not the firmware. So that would not have worked. Please in the future only use the files given to you thru the GUI. Using a file downloaded from any other site could destroy your unit and void any warranty. Since this device was sold to you by Verizon. They have to supply you with the latest firmware in the button in the GUI is not working. Since that button should link to their site as well. So please call Verizon and have them upgrade the unit using their tools. Because if the unit is not upgrading thru the GUI it may be faulty and need to be replaced.

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  • Jim,

    The ECB6200 adapters are just Ethernet/coax MoCA bridges and have nothing to do with wireless connectivity. When having your connection issue verify the coax lights are lit on the ECB6200 adapters. If they are green then they are passing network traffic over the coax to your router. If you have further issues contact our technical support at 8884360657 while having the issue so further troubleshooting can be done.

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  • It's strange that anything would be configured incorrectly since it all worked well before Verizon replaced their equipment. I'll play around with things starting with the Apple devices and see if that helps. Thanks!

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  • Jim,
    If the windows device(s) are staying connected to the Extender but the Mac/iOS devices are not then it would be a setting on the Mac/iOS devices not staying connected. Once a device connects to the Extender with the correct WPA Key all connectivity control is managed by the computer/phone/tablet and the router. The Extender is just acting as a connection bridge between the router and computers.

    A google search shows connectivity drops are a known issue on Mac/iOS devices and some do provide troubleshooting steps for those devices.

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  • Hello. I have the WiFi extender and the light for the 2.4 will blink, I unplug it, wait a few seconds, plug it back in and it works for a while, then later it will go back to blink.

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  • I have been away from this wifi location for a few months, but when I was last there I switched from the 5GHz to 2.4 and it seemed more stable after that.

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  • Wow this all sounds like it would be helpful for me as well, as I've been having the same problem with losing wifi. But I see none of what's described here when I log into my router. Maybe because it's a cable modem, not DSL?

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  • Timothy,
    Unfortunately, we wouldn't be able to guess what the issue could be. We could only refer you to Frontier for troubleshooting.
    However, that router was discontinued over 2 yrs ago and the firmware you listed is also out of date. The last firmware for those units that Frontier released was 40.22.3.3.
    We would recommend having frontier upgrade the firmware or replace the router.
    It is also recommended that the router manage the static Ip for the desktop and not have it set statically on the desktops network settings. If there is a device on the network that has the same IP as the desktop that device should be the only one that gets disconnected when the desktop comes on the network. With the IP managed via the router it will not assign that static IP to any devices which should prevent the IP conflict.

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  • Timothy,

    Well I am glad to hear this setup is working for you even thought its not the recommended way. If you have any further questions please feel free to reach out to us at:
    http://support.actiontec.com/email_support/support_form_2.php

    Or start a new discussion under one of the topics in our community forum. Or share your setup so that if other want to do the same they can find help there. The forum is located here:
    https://actiontecsupport.zendesk.com/hc/en-us/community/topics

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  • Suzy,
    The "WiFi as secured, no internet" means the modem was not configured for internet access properly.
    No, you do not need the Asus, however, you can still use it if you put the GT784WNV into bridge mode. We do not recommend connecting a router to the GT784WNV unless the modem is put into bridge mode.
    For all further support on this device you would need to contact Verizon support.

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  • Tom,

    The GT784WNV is the only DSL gateway we make for Verizon. You can update the firmware whichever way works for you.

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  • The firmware update was loaded from your site. I got it from another post on this forum. If it was only the source code The modem went through an upgrade process that took a few minutes to complete. When I actually went through the process in Utilities/Upgrade it says click here for the update software. That does bring you to a page that has GT784WNV-1.1.22 at the top of the page but there is no download button and the page does nothing so that process doesn't work. It's a dead end.

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  • Can I just do that myself by going to Utilities-Upgrade Firmware ?

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  • Gt784wn. Disconnects all devices once a week. Router requires reboot, unplugging, once a week. I have century link. The router isn't from century link its unbranded.
    How can I I fix this issue? Is it renewing IP address ? Firmware is updated. Thank you.

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  • I've tried resetting the router the lights come on but the internet light doesn't appear

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  • I am having a variant of this same issue with all of my Apple devices (both iOS and macOS). The internet will not stay connected when the device sits idle. When I go to pick up my iPhone, for example, the internet is disconnected. In order to reconnect, all I have to do is go to settings, the turn wifi OFF then back ON again. This has only started recently. The extender worked fine at first (~3 weeks ago).

    I'm using the ECB6200S02 extender.

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  • I have this modem and it is constantly kicking some of the wireless connections offline. We are never using everything that's connected at the same time, but still had issues with it just going offline. I got a wireless extender and moved some items to that, but it will still kick things off. I have tried your suggestions, and still, the same. Is there some sort of limit to the number of wifi connections, even though we don't use them all at the same time? Is there a setting I can change on the modem page? It gets very tiresome to have to keep unplugging and plugging in the modem, only to have to do it again the next day.

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  • I am a little confused here. Isn't Actiontec the manufacturer of my router? Frontier is merely the company that is deploying the hardware. How would Frontier be able to troubleshoot a hardware problem when the maker is unable to do so?

    There is no conflict with IP addresses because my DHCP pool starts at 192.168.1.11.

    Isn't there something about the details I have related that gives evidence to what is going wrong with my router?

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