C1000A Firmware Upgrades

Actiontec does not maintain/provide firmware upgrades for devices supplied by an Internet Service Provider.

Contact your ISP for firmware upgrades for devices supplied by the ISP.

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  • I purchased this device at Best Buy. It was not supplied by an internet service provider.

    How am I suppose to get support if you don't support your device?

  • When did you buy this device? What is the issue that you are having?

  • I bought it about a year ago. I've been having trouble with my internet connection and one of the recommendations was to ensure your firmware and drivers were up to date. I may need a new device but I thought i would try the suggestions first. So I came to the company that made the device. I do have Centurylink but they definitely did not supply me with the device.
    By the way, Thanks for answering my comment. I did not expect that.

  • Carolyn,

    I would recommend this, call Centurylink and have them check your firmware version if they say they cant help you please tell them to do a conference call with the Actiontec Tier 3 Support line that they have with us. Because we will need the Centurylink tech to be on the line so can have them help us troubleshoot your connection from their end.

    If the unit is bad for some reason it does have a 1-year warranty that you can use to obtain a new one if we find that it is bad. But we have to have a CenturyLink tech on the line to help troubleshoot your connection from their end.

    As for checking your drivers that would be something Actiontec cannot help with. Please let us know if you have any other issues.

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