C1000A Firmware Upgrades

Actiontec does not maintain/provide firmware upgrades for devices supplied by an Internet Service Provider.

Contact your ISP for firmware upgrades for devices supplied by the ISP.

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  • I purchased this device at Best Buy. It was not supplied by an internet service provider.

    How am I suppose to get support if you don't support your device?

  • When did you buy this device? What is the issue that you are having?

  • I bought it about a year ago. I've been having trouble with my internet connection and one of the recommendations was to ensure your firmware and drivers were up to date. I may need a new device but I thought i would try the suggestions first. So I came to the company that made the device. I do have Centurylink but they definitely did not supply me with the device.
    By the way, Thanks for answering my comment. I did not expect that.

  • Carolyn,

    I would recommend this, call Centurylink and have them check your firmware version if they say they cant help you please tell them to do a conference call with the Actiontec Tier 3 Support line that they have with us. Because we will need the Centurylink tech to be on the line so can have them help us troubleshoot your connection from their end.

    If the unit is bad for some reason it does have a 1-year warranty that you can use to obtain a new one if we find that it is bad. But we have to have a CenturyLink tech on the line to help troubleshoot your connection from their end.

    As for checking your drivers that would be something Actiontec cannot help with. Please let us know if you have any other issues.

  • Will there be a update to the modems firmware?The WiFi is so slow.I get 10Mbps from Centurylink.Im Leasing the modem from CenturyLink.They keep telling me to reset the modem.Im like whats that gonna do with the WiFi being slow?Its a used modem.They didnt give me a new modem.

  • Fred,

    We here at Actiontec Technical Support consider the C1000A to be an archived product and to the best of our knowledge, no new firmware will be released for this product. If you are leasing that device from Centurylink I would suggest either having them replace the device or upgrading you to a different model. CenturyLink would have to suggest a newer model number based on your account and connection type with them.

  • I noticed this morning that CenturyLink released a new version of firmware CAC004-31.30L.95 for the Actiontec C1000A. Do you know the release DATE of the upgrade and are there any release notes or change logs? I am disinclined to update my router firmware if I don't know that there isn't some critical vulnerability that was fixed; I would not go the risk of an upgrade just for a feature release that I did not need.

  • FYI: I am asking the questions here about CAC004-31.30L.95 because I have not found anyone at CenturyLink who could/would answer them.

  • Steve,

    We only make the modem for Centurylink. They are responsible for releasing any information about their firmware updates.

  • Yeah, that's exactly why I shy away from these "branded" devices.

  • My C1000A keeps rebooting every day or so. I logged on to it today and find that there are too many line noises and I suspect that is why it keeps rebooting. I'm getting 5598 Near End CRC errors and 523 Far End CRC errors. The SNR margin is 7db Downstream and 10 db Upstream. The attenuation Downstream is (DS1) 21.6, (DS2) 57.9) db and Upstream (US1)8.9 and (US2) 46.9db. Power is 17.4 dBm downstream and 8.6 dBm Upstream. I have run two parallel phone lines from the connection box in my basement to the phone jack near the modem. The installed measured things at the outside box where his lines enter my house and said that it was "marginal, but would work". I'm getting around 40 Mbs Down and about 5 Mbs up. Looks like a line problem, could be in my house wiring. I've heard that running a new heavier line to the modem might help. Should I run it from the outside connection box to my modem, or from the connection panel in the basement to the modem. What type of cable do you suggest?

    The modem does feel very hot and so I've elevated it so increase the airflow. In checking the various parameters, I see that it is not running the latest firmware, so I downloaded CAC004-31.30L.95 and told it to install it. It rebooted the modem and now looks like my Internet is running smoothly. But after 55 minutes, The "Upgrading Firmware" screen on the modem still says "Please Wait!!" and blinks from red to black and the status window says "Please wait while the firmware on your modem is upgraded" and the status stays at "Upgrading Firmware please wait ... 0%"

    In reading the comments above, I see that I should have contacted Century Link for upgrade help, but it is too late, I've already requested the upgrade and I believe it was downloaded. But I don't want to close the install program and go see if the firmware loaded in case it is just really slow in finishing up. It's only about 21 Mbytes so I can't imagine it isn't finished by now. OK to close this Firmware Upgrade function and go back and see if the firmware was upgraded?

    Your suggestions as to how to improve the inside wiring and if it is OK to terminate the Firmware Upgrade now will be greatly appreciated. Thanks!

  • I cancelled the firmware upgrade and went to "Modem Status". It stills shows the old version of the firmware, so it did NOT download the latest firmware. I'll try to contact someone at Century Link as see if the upgrade is needed. It's kind of difficult to get to the, since I'm buying by phone service from DISH Network and renting the modem from them. My calls for service go to DISH and then they have Century Link call me back. Wish I hadn't got DISH is the loop. Still need advice about a new line inside my home. Thanks.

  • Vee,

    Unfortunately, We can't make any recommendations on what type of wiring you should use or how you should connect it. That is not something that our technical support agents are trained in. That would be a question for your ISP or someone who actually installs DSL service in homes.

    If your firmware upgrade is getting stuck you might want to make sure you temporally turn off any anti-virus software. Maybe try a different web browser to do the firmware upgrade. Make sure the computer you are doing the upgrade with is connected directly to the unit with an ethernet cable.

  • Thanks for the reply. I've been monitoring the specs open the modem as it runs and for the past four hours I see many fewer errors. I think my line is intermittent. I'll monitor it for a few days and then call Century Link and have them check their end again. I might put some CAT6 cable directly from the entrance box to my modem input. Might also double up the lines and use two pairs of wire to reduce the resistance on the line. I'm about fifty feet from the entrance box.

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