C1000A Firmware Upgrades

Actiontec does not maintain/provide firmware upgrades for devices supplied by an Internet Service Provider.

Contact your ISP for firmware upgrades for devices supplied by the ISP.

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  • I purchased this device at Best Buy. It was not supplied by an internet service provider.

    How am I suppose to get support if you don't support your device?

  • When did you buy this device? What is the issue that you are having?

  • I bought it about a year ago. I've been having trouble with my internet connection and one of the recommendations was to ensure your firmware and drivers were up to date. I may need a new device but I thought i would try the suggestions first. So I came to the company that made the device. I do have Centurylink but they definitely did not supply me with the device.
    By the way, Thanks for answering my comment. I did not expect that.

  • Carolyn,

    I would recommend this, call Centurylink and have them check your firmware version if they say they cant help you please tell them to do a conference call with the Actiontec Tier 3 Support line that they have with us. Because we will need the Centurylink tech to be on the line so can have them help us troubleshoot your connection from their end.

    If the unit is bad for some reason it does have a 1-year warranty that you can use to obtain a new one if we find that it is bad. But we have to have a CenturyLink tech on the line to help troubleshoot your connection from their end.

    As for checking your drivers that would be something Actiontec cannot help with. Please let us know if you have any other issues.

  • Will there be a update to the modems firmware?The WiFi is so slow.I get 10Mbps from Centurylink.Im Leasing the modem from CenturyLink.They keep telling me to reset the modem.Im like whats that gonna do with the WiFi being slow?Its a used modem.They didnt give me a new modem.

  • Fred,

    We here at Actiontec Technical Support consider the C1000A to be an archived product and to the best of our knowledge, no new firmware will be released for this product. If you are leasing that device from Centurylink I would suggest either having them replace the device or upgrading you to a different model. CenturyLink would have to suggest a newer model number based on your account and connection type with them.

  • I noticed this morning that CenturyLink released a new version of firmware CAC004-31.30L.95 for the Actiontec C1000A. Do you know the release DATE of the upgrade and are there any release notes or change logs? I am disinclined to update my router firmware if I don't know that there isn't some critical vulnerability that was fixed; I would not go the risk of an upgrade just for a feature release that I did not need.

  • FYI: I am asking the questions here about CAC004-31.30L.95 because I have not found anyone at CenturyLink who could/would answer them.

  • Steve,

    We only make the modem for Centurylink. They are responsible for releasing any information about their firmware updates.

  • Yeah, that's exactly why I shy away from these "branded" devices.

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