Our Email

We have two different Technical Support groups for our products.

The first group is dedicated to supporting all of our devices EXCEPT for the Screenbeam Product line. You can receive free email support from this group by clicking on the link below and filling out the form.

Non-ScreenBeam Product Email Support

Our second group ONLY provides email support to the ScreenBeam Product Line. You can receive free email support from this group by clicking on the link below and filling out the form.

ScreenBeam Product Support Email Support

All email support requests are handled Monday thru Friday 8 am to 5 pm Mountain Time excluding major US holidays.

Remember if you like you can call us with all your technical support questions for any product 24 hours a day, 7 days a week, 365 days a year at 1-888-436-0657


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  • Hi, I currently am using the PK 5000 for centurylink, is there a more current router that I can use to increase speed and performance? Are there other router that I can use or am I stuck with the router that they provide me for my installation? Any help you can give me would be great.

  • Hi, I want to ask you about the Actiontec GT784WN modem. Does it work in the Middle East and I mean the Saudi Arabia?

  • Craig,

    The Pk5000 is one of our older units and is no longer being manufactured by Actiontec. Also the Pk5001A its replacement is also no longer being manufactured both models are considered End of Life by Actiontec. With that being said all of our ADSL units that are still being made like the GT784WN will perform the same maybe a little better depending on what options are set in the modem as the older units with the new ones having a few more features and better wireless speeds and wireless security options for you. If you want to increase your speed we recommend that you contact CentruyLink and ask them about their VDSL service which would require a different kind of modem, such as a C1000A or C1900A. Hope this answers your questions.

  • Ali,

    The GT784WN was only designed to work in the US. However, it may work in the Middle East but that would be a question for your ISP in the Middle East. Because we do not know how the ISPs in the Middle East authenticate their users to the network or what protocols they use with their DSL signals. Sorry, we couldn't give you a better answer.

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