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All email support requests are handled Monday thru Friday 8 am to 5 pm Mountain Time excluding major US holidays.

Remember if you like you can call us with all your technical support questions for any product 24 hours a day, 7 days a week, 365 days a year at 1-888-436-0657

 

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Comments

37 comments
  • Caleb,

    You would need to make sure the C1900A is compatible with that fiber optic company. The C1900A is a DSL gateway so I would think that the C1900A is not compatible with them but only they could tell you that.

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  • Please pardon my ignorance, but I'm creating a MoCA network in my home and need advice.
    What's the difference between a MoCA bridge and a MoCA adapter?
    I purchased an ActionTEC ECB2500C adapter. Is this all I need to create a MoCA network or do I need to buy a MoCA bridge as well? If I buy a bridge do I also need an adapter for each device on the RF network?

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  • Yaron,

    The T3200M should work with any VDSL provider as long as you have the correct account settings.

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  • Here's the data sheet just if that helps with some of your questions. http://www.centurylink.com/asset/home/help/downloads/internet/m1000-datasheet.pdf

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  • James,

    I am not sure what actiontec device you are talking about?

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  • I have an MWTV 200R. I have a new Dish satellite hopper source and a new Samsung 65" UN65MU8000 Series source TV. My receiver TV is an Insignia NS-24E400NA14. My previous satellite was from Direct TV. Now that I have replaced my satellite with a much newer device my wireless tv will not work. What do I do?

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  • A number of years ago I bought an Actiontec C1000A from CenturyLink.
    Recently the modem has started to quit receiving the DSL signal and I have to reboot to get it going again. CenturyLink says their service is working. Is this modem broken or might there be something that can be done to improve its function. Or, do I need a new modem?
    Thank you for your help.
    Rodger Rufer
    studio728@netins.net

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  • Yaron,

    The email you got from bpam@actiontec.com is correct you will not be able to change the VPI and VCI settings in the T3200M to make it work with another ISP. Sorry for the confusion.

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  • Will T320M work with any ISP or just a specific one ?
    Specifically will a TDS T320M will work with other ISP's ?

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  • But in some cases coax might not work properly because it sometimes lowers the bandwidth causing continues buffing or at least bad pixelation. It's more or less acting like a splitter. That being said you might wanna try a splitter and NOT a cheap one.

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  • I have this strange IP address on my routing table. (10.14.18.1)
    When I looked up its location it came to Africa!
    How can I block this IP or is it dangerous?
    Two days ago we retired the Action Test to the factory settings.

    firmware: NCS01-1.0.13

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  • Yaron,

    There should be no need to flash the unit with the firmware from a specific ISP to make it work with that ISP. If you know the correct setting for your new ISP you should be able to set those up on your current firmware.

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  • MoCA is Backward Compatible

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  • Daniel,
    The WCB6200Q can use either Ethernet or a MoCA connection to the router for network access. Once connected to the router you will need to get the extenders IP from your routers network list to access the interface and configure with the desired wireless settings or use the WPS configuration option.

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  • I just called support to request the latest firmware for the ECB6200 H/W 2C. They said I need to submit a request via email. However the link to send them an email is not working and hasn't been working since Thursday Mar 14th. When I explained that to the rep she said she was aware of the issue and that it wouldn't be fixed till Tuesday (Mar 19th)??? However she still can't get me a copy of the firmware until I submit a request via a system that is not available. What kinda company can go without email for almost 5 days?? And is there really no other way to get a customer a copy of the firmware?? No SFTP site?? I love the product but seriously, this level of support is ridiculous.

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  • John Giampaolo, are you just trying to get cable upstairs or a 2nd modem/router? and will you be using it for TV only or for casting and or a firestick??

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  • What is the Actiontec W1000 Wireles chipset?
    I need this information,but i can't find it.

    thank you

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  • I have a Mywirelesstv2 and I just connected the Transmitter unit to a new TV but the Link is blinking green slowly. My devices do not have sync buttons.

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  • I have a WCB6200Q Extender. I have used it as part of my MoCA network for a couple of years and it has been great. My modem went bad and so I am switching to an ultra high wireless network but I would still like to use my WCB6200Q as a wireless extender. I should be able to do that, yes?

    I reset the network and now I can see the Extender on my available wi-fi's but I have no access as I have not assigned it to my network because I can't get into the GUI. The address http://myextender is not working. How can I reassign the extender to my new wireless network? Does the new router have to be MoCA even if I am not using MoCA anymore?

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  • First make sure your extender uses a different name or the same name followed by EXT... Go into Roku settings and select the proper connection.. Mine works fine. I would also direct you to a video on how to connect.. https://youtu.be/KKrc6yKsGNo

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  • Please submit your question using the following link to our support technicians can answer your question better.

    http://support.actiontec.com/email_support/support_form_2.php

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  • I have a GT784WN - Wireless N DSL Modem Router and two days ago, internet stopped working. I've hard reset, unplugged everything, plugged it back in, called my ISP (who of course jumped at the chance to say "It's not us, must be your modem."), but nothing has resolved the issue. My ISP said there was no line issue. I tried a new phone cord from jack to modem. I tried to reconfigure the modem last night, but nothing worked. Is the problem the modem itself or could it be a bad wall jack?

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  • No firmware updates are available on this site for the T3200M.
    So flashing the unit with a specific ISP firmware (TDS or other) will still allow the unit to work with other ISP's ?

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  • Lori,

    You could have a number of different issues. Please call us so that we can better help you. But as the first step for troubleshooting, I would check out these articles. https://actiontecsupport.zendesk.com/hc/en-us/sections/115000101583-FAQs

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  • RJP,

    The ECB2500C is a MoCA Bridge/Adapter. To use a single ECB2500C you will need a MoCA capable Modem/Router to provide the MoCA signal onto the coax network which would be received by the ECB2500C. If you do not have a MoCA capable modem/router you will need at least 2 ECB2500C adapters.

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  • I have the Actiontec WCB6200Q upstairs. I have the modem downstairs plugged into an 8 port switch. I do not have coax upstairs so Do I just connect an Ethernet cable to the WCB6200Q in order for it to work?

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  • Please submit your using the following link so our support technicians can answer your question better.

    http://support.actiontec.com/email_support/support_form_2.php

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  • I have a WBC3000N. I thought I had connected everything properly but had a power outage which may have revealed a flawed installation.

    Comcast
    Gateway is Arris TG1682G
    Purchased a WBC3000N.

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  • Rodger,
    It is possible the unit may be bad as that series has been discontinued. However, typical DSL connection issues stem from cabling or service related. Check the link below on how to check the status. On the DSL status page if the CRC or FEC errors exceed 100 then the issue is with the DSL signal. If the signal values are good then check/replace cabling then possibly replace the unit.

    https://www.centurylink.com/home/help/internet/modems-and-routers/actiontec-c1000a/status.html

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