Our Email

We have two different Technical Support groups for our products.

The first group is dedicated to supporting all of our devices EXCEPT for the Commercial Screenbeam Product line. You can receive free email support from this group by clicking on the link below and filling out the form.

Retail Product Email Support

Our second group ONLY provides email support to the ScreenBeam Commerical Product Line. You can receive free email support from this group by clicking on the link below and filling out the form.

ScreenBeam Commercial Product Email Support

All email support requests are handled Monday thru Friday 8 am to 5 pm Mountain Time excluding major US holidays.

Remember if you like you can call us with all your technical support questions for any product 24 hours a day, 7 days a week, 365 days a year at 1-888-436-0657

 

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Comments

37 comments
  • MoCA is Backward Compatible

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  • I have a WCB6200Q Extender. I have used it as part of my MoCA network for a couple of years and it has been great. My modem went bad and so I am switching to an ultra high wireless network but I would still like to use my WCB6200Q as a wireless extender. I should be able to do that, yes?

    I reset the network and now I can see the Extender on my available wi-fi's but I have no access as I have not assigned it to my network because I can't get into the GUI. The address http://myextender is not working. How can I reassign the extender to my new wireless network? Does the new router have to be MoCA even if I am not using MoCA anymore?

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  • Daniel,
    The WCB6200Q can use either Ethernet or a MoCA connection to the router for network access. Once connected to the router you will need to get the extenders IP from your routers network list to access the interface and configure with the desired wireless settings or use the WPS configuration option.

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  • I have a GT784WN - Wireless N DSL Modem Router and two days ago, internet stopped working. I've hard reset, unplugged everything, plugged it back in, called my ISP (who of course jumped at the chance to say "It's not us, must be your modem."), but nothing has resolved the issue. My ISP said there was no line issue. I tried a new phone cord from jack to modem. I tried to reconfigure the modem last night, but nothing worked. Is the problem the modem itself or could it be a bad wall jack?

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  • Lori,

    You could have a number of different issues. Please call us so that we can better help you. But as the first step for troubleshooting, I would check out these articles. https://actiontecsupport.zendesk.com/hc/en-us/sections/115000101583-FAQs

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  • A number of years ago I bought an Actiontec C1000A from CenturyLink.
    Recently the modem has started to quit receiving the DSL signal and I have to reboot to get it going again. CenturyLink says their service is working. Is this modem broken or might there be something that can be done to improve its function. Or, do I need a new modem?
    Thank you for your help.
    Rodger Rufer
    studio728@netins.net

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  • Rodger,
    It is possible the unit may be bad as that series has been discontinued. However, typical DSL connection issues stem from cabling or service related. Check the link below on how to check the status. On the DSL status page if the CRC or FEC errors exceed 100 then the issue is with the DSL signal. If the signal values are good then check/replace cabling then possibly replace the unit.

    https://www.centurylink.com/home/help/internet/modems-and-routers/actiontec-c1000a/status.html

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