Actiontec provides a 1-year hardware warranty on all products purchased from either a Retail and/or online stores. The Hardware warranty provides additional information regarding what is required to obtain a replacement and the shipping guidelines.
It is required that an Actiontec technical support representative pursue troubleshooting steps with you to deem the product defective. Once the unit is determined defective, the representative will provide you a RMA number and two methods of shipping. The Standard RMA requires that you return the defective unit to Actiontec and upon its receipt, Actiontec will ship the replacement. This process can take 10-14 business day and is dependent on the method of shipping you use to return the defective unit. The second method is a Cross-ship. Actiontec will ship you the replacement prior to receiving your defective unit. This option typically takes between 3-5 business days. This method requires that you provide a valid MasterCard or Visa, allowing 30 days to return the defective unit. If it is not received within 30 days, your card will be charged the full Retail price of your unit. Actiontec recommends that you use a traceable method to return the defective unit.
Actiontec provides email notifications regarding the status of your RMA. The first will provide your RMA number, shipping instructions and allows you to verify that you address information is correct. Please respond to the email address listed in the body of the email if there are errors. The second email will include the tracking number associated with your replacement. All RMAs are shipped UPS ground. The third email will provide you verification that we have received your defective unit, thus closing your RMA.