VPNFilter Malware

Actiontec is aware of the VPNFilter Malware and verified Actiontec devices are not vulnerable to this malware.

The known devices affected by VPNFilter are Linksys, MikroTik, NETGEAR and TP-Link networking equipment in the small and home office (SOHO) space, as well at QNAP network-attached storage (NAS) devices. No other vendors have been observed as infected by VPNFilter.

Our customers are our highest priority, and our goal is to provide you with timely information to ensure that your home network is as safe as possible.

If you purchased your device from a retail outlet, please refer to the main page of this site, using the following link: Main Support Page

From there, scroll down the page until you find the model number of your device (e.g. GT784WN). Then click on the model number for your device. Once you are on the support page for your product, browse to the section titled "Firmware." There, you will find instructions to download and install a firmware update for your device, if required.

If you need help identifying the model number or firmware version of your device, please call or email our technical support center. You can find both our phone number and our email support request page by using the following link: https://actiontecsupport.zendesk.com/hc/en-us/categories/115000058863

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