Actiontec Adapters and Extender Keep Dropping Ethernet
We just moved into a new house which is wired throughout for coax.
I hooked up one Actiontec Adapter EBC6200K02 for the CableModem/Router in my office and an Actiontec WCB6200Q Extender in the living room. After a few false starts, I got the MoCA network working and could view TV in both the living room and the office! All was working great for a day and then, boom, the coax lights on both the Actiontec adapter and the WiFi extender were out. I turned everything off, disconnected pretty much everything, and then reconnected and restarted everything again, and poof, the MoCA is back on. Now after another day and a half, the lights are back off.
I can find any information in the Forum or online about periodically having the MoCA go off. So I'm posting to the forum here to see if I can get some insight into the problem.
We have Xfinity/Comcast for our internet access. We don't use Comcast for TV or phone, just the internet. We have completely cut the cord, so we only use the Internet for streaming content. We use Apple TV or AirPlay from our computers to view TV programs or Internet shows.
I have the dual splitter that came with the two Actiontec adapters connected the coax in my office. From this I connect one coax cable to the Actiontec ECB6200K02 adapter and another to the Neatgear wired/wirelss router C3000 in my office. I have one ethernet cable connected from the modem/router to the Actiontect adapter and another ethernet cable connect to a hub/switch that runs my home office network in my office. I have the Actiontec WiFi Extender WCB6200Q in the living room. It is connected directly to the coax from the wall. An ethernet Cat5e cable runs from the Extender to an Apple TV 4th generation. When I've connected the Extender to the coax and the Ethernet cable, the coax light lights up and we can watch TV in the living room. It is the living TV going off periodically that is the issue.
The TV in my office is connected to an AppleTV, but this connection is off the Ethernet network in the office, not from a splitter with coax. My TV internet connection never gets dropped. And I always have Internet to my computers. So I know I have Internet coming into the house and the Comcast connection is working. The problem is only with the MoCA internet and the TV in the living room.
I have done the Adpater to Adapter test that I saw on the Actiontec website. Everything passes. As I said, I can get the Moca network to work for a day or so, so the equipment is functioning. I have some network knowledge, but not enough to trouble shoot why the MoCA connection, especially in the living room, keeps going out.
Does anyone have any suggestions to help me solve this problem?