Problem adding additional ECB6200

Several months ago I had purchased the 2 pack of ECB6200's to add ethernet to a room off of my garage where I had difficulty getting a decent wifi signal.  That has been up and running with no issues.

I recently decided to add additional devices so that I could stream via MoCA to a couple of TV's instead of via wifi so I purchased another 2 pack from Amazon, installed them, powered them up and within a couple of minutes, all 4 ECB6200's had the COAX light lit.  

My problems started when I plugged my laptop into the ECB6200 ethernet port at one of the new locations, not only couldn't I get an internet connection, the device that had been connected and working for months also lost it's internet connection.  I disconnected everything and started over but had the same result.

Next, I went back to the original setup which had been working and had no issues so I decided to try one of the new location with only that device and the one connected at the Spectrum router and that also worked, however as soon as I added another ECB6200 and plugged a device into the ethernet port, everything lost internet access.

I'm looking for suggestions on what to try next.  I have verified that all 4 ECB6200's are running the same firmware revision.

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9 comments
  • Al,

    Can you please provide the firmware version your ECB6200 units are on?

    What make and model is the Spectrum Modem/router?

    Does it have MoCA capability? If yes is it enabled or disabled?

    When connecting the TV's via the Ethernet did you disable the wifi on them? if not we recommend you do.

    Is there a PoE filter at the demarc?

    Is the cabling straight runs from the demar to locations or are there any parallel or loop connections on the cable network?

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  • Can you please provide the firmware version your ECB6200 units are on? 2.11.1.50.6200.7

    What make and model is the Spectrum Modem/router? Spectrum Technicolor model TC8715D

    Does it have MoCA capability? If yes is it enabled or disabled?  MoCA is disabled on the router

    When connecting the TV's via the Ethernet did you disable the wifi on them? if not we recommend you do.  I had not connected the TV's yet, testing was done with my laptop and the wireless router that had been working on the MoCA network previously.

    Is there a PoE filter at the demarc?  PoE filter is installed at the demarc.

    Is the cabling straight runs from the demar to locations or are there any parallel or loop connections on the cable network?  All COAX drops are straight runs to the demarc.

     

     

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  • Al,

    We are unable to recreate any issues connecting 4 or more ECB's on a network to multiple computers.

    Can you please provide a concise description of the ECB installation at the modem/router location?

    Are you able to do the pass thru test with multiple adapters at the modem/router location?

    If all cables a straight runs to the demarc, what is the MoCA block model number installed for all the cables to connect into?

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  • Connection at modem/router is:  Coax from wall jack into the MoCA splitter provided with the ECB 2 pack, one side of splitter to the Spectrum router, other side of splitter into the ECB Coax port, ethernet cable from router to ECB.

    Spectrum splitter at the demarc is a PPC EVO1-9-U/U.

    Using the 2 MoCA splitters from the Actiontec 2 packs, I was able to connect the 4 ECB's together to test pass thru and have ethernet devices connected to 3 with no issue (one is connected to the router).

     

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  • Any answer on the requested info I provided?

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  • Hi Al, did you ever resolve this issue? Because I'm having the exact same issue as you and have called Actiontec phone support about it multiple times and they just go into super denial mode. They obviously know there is a serious problem with their product.

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  • Al,

    The PPC EVO1-9-U/U is not a MoCA compatible spitter. It only supports signals up to 1002Mhz. You need a splitter that supports 1675Mhz for MoCA.

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  • Do you have an answer? Why can't people add more than 2 ECB6200's at a time???

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  • Oliver, 

    We are unable to recreate any issues connecting 4 or more ECB's on a network to multiple computers.

    Can you please provide a concise description of the ECB installation at the modem/router location?

    Are you able to do the pass-thru test with multiple adapters at the modem/router location?

     

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