Connecting Windstream ISP Actiontec T3200 modem to Linksys WRT1200 router help
We had to replace the Windstream DSL modem/ router that we had been using last week due to a component failure.
The new DSL modem/ router is a Actiontec T3200 provided by Windstream. When I connected the new T3200 modem to our existing WRT1200 router, I was not able to get the two components to "communicate" with each other. The T3200 modem shows internet connection and WIFI connection as good with solid green display.
Our DSL line comes into the house and connects to the modem and we use it wirelessly in the house area. The modem is linked by an ethernet cable to our shop, where it plugs into the Linksys router and connections in that area are done wirelessly.
On the back of the T3200 modem, I have the DSL line inserted into the DSL port and the LAN1 port connected to the Internet port on the WRT1200 router.
I called Windstream tech support with my issue, and they walked me through the process of switching the T3200 modem from PPPoE to RFC 1483 Transparent Bridging. Once that was changed, I was told to contact Linksys to get the settings for the modem.
I contacted Linksys and they recommended resetting my Linksys router back to factory settings because it would have still been configured for the old modem.
I reset my Linksys router and started the Smart Set Up and was given a message stating that the internet cable is not connected correctly. Physically it is the same as the diagram that came from Windstream.
The next line on the Linksys instructions states "For Digital Subscriber Line (DSL) users, the setup will prompt for the Point-to-Point Protocol over Ethernet (PPPoE) Account name and Password. Enter the necessary information then click Next to continue.
When I talked to the Windstream tech this morning, she stated that the Linksys tech would be able to help me with the PPPoE account name and password, even though the password is encrypted in the interface.
Once the change to Transparent Bridging is done, I can not see or connect to the T3200 modem and the only way to return to the original setting is to do a factory reset using the button on the back of the modem. So, to be able to write this help request, I have reset the T3200 modem.
How do I need to set up this system?