Coax light not coming on and unable to access internet via system

I have 2 MoCA adapters and have connected them according to the guide, when system did not work I then tested both adapters, they work fine. So why can I not get the internet access at the coaxial point?

NB this is a home with a hub for all coaxial points and all seem to be connected -there are 6 in total.

 

Regards,

 

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  • Stephanie,

    If you are unable to get the coax light on the coax network this usually indicates there is a non MoCA splitter or amplifier on the network prevent MoCA devices from communicating over the network. Make sure all splitters and amplifiers on the network between the MoCA locations are MoCA compatible. Try other coax connection locations to see if it is all coax ports or just the one you are trying to use.

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