Tech Support

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Last activity August 04, 2020 15:05
Member since January 13, 2017 21:36

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Tech Support commented, August 03, 2020 20:15
William, Unfortunately, Verizon was not correct. Verizon will not authorize us to give out any firmware for the products we supplied them even for discontinued devices.
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Tech Support commented, July 30, 2020 15:32
Jarod, We did some looking thru our information and never found any release notes for this firmware. We are still looking but we don't always get release notes for each release.
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Tech Support commented, July 22, 2020 16:13
Jackson, If they work during the test then the units work. It has to be an issue with the wiring in your home we have no simple way to test the wiring. You would have to contact someone from your ...
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Tech Support commented, July 16, 2020 20:12
If you work for an ISP that buys our product from us for their end-users they should already have a Tier 3 number that each ISP gets that would get you to the right person to talk to about those un...
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Tech Support commented, July 16, 2020 16:40
The sort answer is none of our current Retail models have these features. Since they are designed to work in a regular home network where people wouldn't need those features. Some of the units we m...
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Tech Support commented, July 16, 2020 16:15
If you use the test in that article and the coax light does not come on for the new unit it could be a a bad unit but my concern would be that maybe that your older second unit may have been also r...
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Tech Support commented, July 15, 2020 20:12
With your issues being an issue with the wiring in your home you would have to call someone out to make sure that they are all connected and communicating thru each other. It could be that two of t...
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Tech Support commented, July 15, 2020 17:02
This make me think that there is an issue with coax wiring and not the units themselves. Perhaps there is a splitter that is not MoCA complaint in the wiring and it is not passing the MoCA signal on.
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Tech Support commented, July 15, 2020 14:52
Brian, That is the latest firmware for that device for the ISP Time Warner Cable. It is also our understanding that the Time Warner Cable company is no longer selling the WCB3000N so there will ...
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Tech Support commented, July 15, 2020 14:40
Have you tried this test to see if the units are working? https://actiontecsupport.zendesk.com/hc/articles/115000526943
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