Tech Support

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Last activity May 12, 2020 16:06
Member since January 13, 2017 21:36

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Tech Support commented, May 12, 2020 16:06
Dong, Thank you for the update. We hope you are able to find the issue on your coax network to resolve the problem you are experiencing.
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Tech Support commented, May 12, 2020 16:04
Rod, Posts are approved Mon-Fri. This may be also be affected by other factors. As to the issues you are experiencing with the WCB6200Q units. What firmware was originally on the units before upgra...
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Tech Support commented, May 12, 2020 15:37
Don, Unfortunately, we can not provide much assistance with the Verizon branded devices. Also those devices were discontinued in 2015. It should not matter which type of cable you use as long as bo...
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Tech Support commented, May 12, 2020 15:29
Dong, Correct, if the coax lights up during the test by connecting them together but not when you place the devices at the desired locations then there is an issue on the coax network in the buildi...
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Tech Support commented, May 01, 2020 20:05
Lee, Can you share the link that you purchased the unit from?
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Tech Support commented, March 30, 2020 20:22
Rod, The WCB6200Q is still a current product. We have not released any new firmwares as we have not found any issues with the product code. If we do find any issues we will release a new firmware a...
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Tech Support commented, March 25, 2020 17:03
Brad, Please take a look at our updated article and let us know if you have any further questions.
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Tech Support commented, March 25, 2020 16:08
So you have the MyWirelessTv2 correct?
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Tech Support commented, March 25, 2020 15:19
He Fan, That is the current firmware for that device.
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Tech Support commented, March 25, 2020 15:17
Michael, What do you mean by the type of Coax cable?
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